Felix Support Center

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Find answers to common questions and setup guides

Direct Email Support

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Felix Support Center

FAQ & Documentation

Direct Email Support

How do I connect my email account?

How do I connect my WooCommerce or Shopify store?

Why can't I see any emails in my dashboard?

How do I set up automated responses?

What are Quick Actions and how do I use them?

How does the AI classify my emails?

Why can't Felix find my customer's order?

How do I issue a refund through Felix?

Can I provide tracking information automatically?

What is the Escalation Queue?

How do I handle emails that were escalated?

How does the 7-day free trial work?

What happens when my trial ends?

Can I change my plan later?

My emails aren't being processed automatically

I'm getting an error when trying to connect my store

Quick Actions aren't working properly

Is my customer data secure?

What email permissions does Felix need?

Can I customize the email templates?

How do I set up different rules for different types of emails?

Felix Support Center

FAQ & Documentation

Direct Email Support

How do I connect my email account?Getting Started

How do I connect my email account?

How do I connect my WooCommerce or Shopify store?Getting Started

How do I connect my WooCommerce or Shopify store?

Why can't I see any emails in my dashboard?Getting Started

Why can't I see any emails in my dashboard?

How do I set up automated responses?Automation

How do I set up automated responses?

What are Quick Actions and how do I use them?Automation

What are Quick Actions and how do I use them?

How does the AI classify my emails?Automation

How does the AI classify my emails?

Why can't Felix find my customer's order?Order Management

Why can't Felix find my customer's order?

How do I issue a refund through Felix?Order Management

How do I issue a refund through Felix?

Can I provide tracking information automatically?Order Management

Can I provide tracking information automatically?

What is the Escalation Queue?Escalation & Review

What is the Escalation Queue?

How do I handle emails that were escalated?Escalation & Review

How do I handle emails that were escalated?

How does the 7-day free trial work?Billing & Plans

How does the 7-day free trial work?

What happens when my trial ends?Billing & Plans

What happens when my trial ends?

Can I change my plan later?Billing & Plans

Can I change my plan later?

My emails aren't being processed automaticallyTroubleshooting

My emails aren't being processed automatically

I'm getting an error when trying to connect my storeTroubleshooting

I'm getting an error when trying to connect my store

Quick Actions aren't working properlyTroubleshooting

Quick Actions aren't working properly

Is my customer data secure?Security & Privacy

Is my customer data secure?

What email permissions does Felix need?Security & Privacy

What email permissions does Felix need?

Can I customize the email templates?Advanced Features

Can I customize the email templates?

How do I set up different rules for different types of emails?Advanced Features

How do I set up different rules for different types of emails?