A skills framework that handles the whole ticket — read the order, decide, act, reply. Every step visible.
Sign Up FreeSee the dramatic difference in customer experience
For complex cases requiring human touch, the AI assistant provides context-aware suggestions while Quick Actions resolve issues instantly.
Felix reads entire conversation threads, customer history, and order details to craft genuinely helpful responses.
Process refunds, send tracking info, and handle complex requests with single clicks. Turn 10-minute tasks into 10-second solutions.
Instant solutions with personalized responses turn frustrated customers into advocates.
How human + AI collaboration works
"I bought this jacket for $89 but missed your 25% off sale due to a family emergency. Can I get the sale price? Order #DD-2847"
"Hi Mike, sorry about your emergency. I'm applying the 25% discount to your order retroactively. Processing a $22.25 refund now - you'll see it in 1-2 business days!"
Cancellations, address changes, order modifications—all handled by AI in seconds.
Request Received
Customer email arrives
•
0s
AI Processing
Intent analyzed & extracted
•
1s
Validation
Eligibility & rules checked
•
2s
3PL Email
Warehouse notified automatically
•
3s
System Update
Order status synchronized
•
5s
Customer Notified
Confirmation sent & complete
•
6s
Stop shipments & process refunds
Update shipping before dispatch
Add, remove, or change items
See how Felix processes and resolves customer requests in real-time.
Complete visibility into your customer service automation with real-time AI agent processing and performance metrics all in one powerful dashboard.
Live customer service automation
Felix resolves the entire ticket directly against your store — and plugs into whatever you run on top of it. Same depth on either platform.
The core of customer service — order lookups, refunds, cancellations, address changes, discount codes — runs directly against Shopify and WooCommerce. On Woo that means Felix works out of the box, without bolting on extra apps to get full resolution.
Subscriptions, returns portals, loyalty, reviews, email & SMS — wherever you've added a tool, Felix plugs straight into it. Whether it's a Shopify app or a WordPress plugin, Felix connects to the underlying service the same way, so context and actions reach the same depth on both platforms.
Pick the tools you actually use — Felix connects each in seconds with a single key. The list grows as we add more.
Connect your subscription platform once. Felix reads and edits recurring orders the same way whether the app runs on Shopify or as a WordPress plugin.
Felix handles returns through your portal — Loop, AfterShip Returns, ReturnGO, or Redo — or natively if you don't run one. Same resolution depth on either platform.
These platforms expose their own API, so Felix connects identically on Shopify and Woo — points, tiers, and reviews inform every reply.
Email/SMS platforms are store-agnostic. One key, same context for Felix, regardless of which storefront you run.
Three simple steps to transform your customer service workflow. No training, no complexity.
One-click OAuth for WooCommerce/Shopify + Gmail/Outlook
Toggle AI rules for instant customer responses
Drop URLs from your website to train on products and policies
One-click OAuth for WooCommerce/Shopify + Gmail/Outlook
Secure OAuth connections mean no API keys to manage. We access your order data and monitor your existing inbox for customer emails—you stay in control.
Toggle AI rules for instant customer responses
Choose which emails get automated responses. AI handles the routine stuff while complex issues still reach you personally.
Drop URLs from your website to train on products and policies
Just drop URLs from your website. AI automatically scrapes your product pages, policies, and brand info to learn your business and match your voice.
Felix talks, writes, sends, tidies, and watches — free. You pay only when he reaches into your store, your fulfillment, or your spend to change something.
Replies, WISMO answered from context, storefront concierge, sales questions.
Felix pulls live shipment status from AfterShip.
A refund, cancellation, address change, or status update in Shopify / WooCommerce.
Stopping or editing an order in ShipBob / ShipStation.
The fire drill — Felix emails your warehouse or supplier, waits on the reply, interprets it, and tracks the whole thing to close. Flat, no matter how many back-and-forths.
The most painful thing in your week — priced for the relief.
You only pay when Felix actually closes it. If he escalates to you, can't finish, or the warehouse ghosts — you pay nothing for that work. Felix's incentives are pointed at solving your job, not running up a meter.
The rule, simply: cheap for us, something you'd never pay for, and it doesn't replace real work — that's free. You only pay when Felix takes a real action in one of your systems.
"Do you ship to Canada?" — answered from your store context.
Answer
Free
Answer + a live tracking pull from AfterShip.
Answer + tracking
2 credits
Cancel in your store + stop the order at the warehouse via API.
Answer + store write + fulfillment
8 credits
Warehouse-coordinated cancellation — the one you dread, gone.
Answer + store write + warehouse loop
24 credits