AI customer service for WooCommerce that acts, not just answers.
He reads the order in your store, decides, and does the work — refund issued, address changed, customer answered. No plugin, no ticket queue, every step visible.
Talk to Felix
Order #2184: payment captured, but the shipping address is a PO box — your carrier will reject it at pickup.
I’ll email her for a street address and hold the label. If she replies by 5pm, the order still ships today.
You approve the price before Felix acts.
Built for Woo, not ported to it.
Most AI support tools are Shopify-first with WooCommerce bolted on. Felix connects to your store natively and works out of the box. The biggest of them is Gorgias — see how Felix stacks up.
Native store connection
Orders, refunds, cancellations, and address changes run directly against your WooCommerce store — the same store API it already speaks.
No plugin. No app store.
Nothing to install, upload, or keep updated. Connect your store once — no marketplace listing, no plugin to babysit.
Works on your Woo build
Any host, any theme, any plugin stack. Felix works through the standard WooCommerce API — your setup stays exactly yours.
What he actually does.
Not suggestions for your to-do list — the work itself, in your store, on your orders.
Answers WISMO
“Where’s my order?” — answered with the real order and tracking data, not a canned deflection.
Issues refunds
Full or partial, processed in WooCommerce while you watch — decided, not drafted for later.
Edits orders
Address changes, item swaps, quantity fixes — applied before the parcel ships.
Handles returns & subscriptions
Returns through your portal or natively; subscriptions paused, skipped, or rescheduled.
Chases the 3PL
Tracking stuck? He cancels via ShipStation or ShipBob — or coordinates with your 3PL over email.
Triages the inbox
Every customer gets an answer in your brand voice — and you see every step he took.
Support is the first job. Not the only one.
Felix is your AI Operating Partner — one hire across the whole back office, not another point tool in the stack.
Inbox & calendar
Triages mail, drafts and sends replies, books the meetings that matter.
Email marketing
Writes brand-voice campaigns in Klaviyo and sends them to your list.
Paid ads
Builds full Meta and Google campaigns — targeting, ad sets, copy.
Outreach
Finds partners and suppliers, runs personalized sequences.
Business intelligence
Reads your real numbers — revenue, AOV, repeat rate — and briefs you daily.
No subscription. No seats. No ticket tiers.
Everything you drive in conversation is free — answers, analysis, and the actions you watch him take in your store. Delegate an outcome and he quotes a flat price before starting.
You’re billed on delivery. No resolution, no charge.
See how pricing worksHe proposes. You approve. Then he acts.
Nothing touches your store without your sign-off. Every job runs in a glass box — you watch each step as it happens, and nothing ships without you.
How Felix stays safeWooCommerce questions.
Your WooCommerce store, run by Felix.
Connect the store, tell him what hurts. He starts with the inbox.
Talk to Felix