AI customer service for Shopify that finishes the job.
He reads the order, decides, and does the work — refund issued, address changed, customer answered in your voice. No app install, no ticket queue, every step visible.
Talk to Felix
Order #4127: tracking says delivered, but the customer says the porch box was empty — a theft claim, not a carrier delay.
I’ll pull the carrier’s photo proof, refund this one under your stolen-parcel policy, and send her a replacement code — waiting on your approval.
You approve the price before Felix acts.
The work, end to end.
Not suggestions for your to-do list — the work itself, in your store, on your orders.
Answers WISMO
“Where’s my order?” — answered with the real order and tracking data, not a canned deflection.
Issues refunds
Full or partial, processed in Shopify while you watch — decided, not drafted for later.
Edits orders
Address changes, item swaps, quantity fixes — applied before the parcel ships.
Handles returns & subscriptions
Returns through your portal or natively; subscriptions paused, skipped, or rescheduled.
Chases the 3PL
Tracking stuck? He cancels via ShipStation or ShipBob — or coordinates with your 3PL over email.
Triages the inbox
Every customer answered in your brand voice — and you see every step he took.
Deep in your store, not bolted on.
Most AI support tools are helpdesks with a Shopify app attached. Felix connects to your store itself and works out of the box. Comparing helpdesks? You'll meet Gorgias early — here's the honest stack-up.
Native store actions
Orders, refunds, cancellations, and address changes run directly against your store — the same admin API your apps use.
No app install
Nothing from the App Store, nothing to keep updated, no theme edits. Connect the store once.
Your build stays yours
Any theme, any stack, any plan. He works through the standard API and touches nothing else.
Support is the first job. Not the only one.
Felix is your AI Operating Partner — one hire across the whole back office, not another app in your stack.
Inbox & calendar
Triages mail, drafts and sends replies, books the meetings that matter.
Email marketing
Writes brand-voice campaigns in Klaviyo and sends them to your list.
Paid ads
Builds full Meta and Google campaigns — targeting, ad sets, copy.
Outreach
Finds partners and suppliers, runs personalized sequences.
Business intelligence
Reads your real numbers — revenue, AOV, repeat rate — and briefs you daily.
No plan. No seats. No per-ticket anything.
Conversation — $0
Answers, analysis, and the real actions you watch him take. Free, always.
Outcomes — flat price, on delivery
Delegate an outcome and he quotes up front. Billed when it's done. No resolution, no charge.
Nothing touches your store without you.
Approval-first
Nothing consequential runs without your sign-off.
Glass box
Every step visible while it happens, not after.
Priced before he acts
You approve the price along with the plan.
Shopify questions.
Your Shopify store, handled end to end.
Connect the store, tell him what hurts. He starts with the inbox.
Talk to Felix