Your App Store installs automate triggers. Your chatbot deflects questions. An agent takes the whole job — looks at the order, decides, acts, reports back — and leaves the trail open for you.
Talk to FelixNo feature list. Just four hours of your support inbox, handled.
1:38 pm
A customer asks where her order is. He looks it up — still at the fulfillment center — tells her honestly, and opens a case with the 3PL while she’s still typing her next question.
2:05 pm
A refund request lands. He checks the order against your policy, proposes a partial refund with his reasoning, and holds it for your one-tap approval.
3:12 pm
Someone realizes they shipped the order to their old address. He catches it before the label prints, updates the address in Shopify, confirms back to the customer.
4:30 pm
Your daily brief arrives: eleven messages in, eleven answered, one refund awaiting approval, one shipment being chased. Nothing needed you until now.
| Can it… | Support app | Chatbot | AI agent (Felix) |
|---|---|---|---|
| Answers in your brand voice | |||
| Looks up the real order data | Sometimes | ||
| Changes the order in your store | — | — | |
| Decides inside your policy | — | — | |
| Owns the job to done | — | — |
Apps and chatbots aren’t scams — they’re good at their rows. The bottom three are the ones that decide whether the job actually leaves your day.
Resolve WISMO with the real order and tracking data
Issue refunds — full or partial, in Shopify, while you watch
Edit orders — addresses, item swaps, quantity fixes
Run returns and subscription changes end to end
Chase stuck shipments through your 3PL over email
Triage the inbox in your voice, with every step visible
Approval-first autonomy — the reason this doesn’t have to feel like a leap.
01
Every consequential action — refund, order edit, campaign — is proposed with his reasoning, before anything runs.
02
One tap, wherever you work — Slack or the web app. Or you hand over whole action types, inside limits you set.
03
The action runs in your store, the customer hears back, and the full trail stays auditable.
No subscription, seats, or ticket tiers. Delegate an outcome and he prices it before starting — billed on delivery. No resolution, no charge.
See how pricing worksThe Shopify hub
The full picture — native store actions and the back office beyond support.
See the Shopify overviewRunning WooCommerce instead?
Same agent, same autonomy, native on the other platform — WordPress and Woo included.
Meet Felix on WooCommerceConnect the store, tell him what hurts. He starts with the inbox — you watch every step.
Talk to Felix