Felix
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For WooCommerce stores

Felix runs your WooCommerce store.

Not another plugin. An operator — he answers your customers, fixes your orders, watches your ad spend. Every step visible, your approval anytime.

Free until he delivers. He watches before he touches.
Let Felix learn your storeWatch him work · 90s
Felix
Working
✓Answered fourteen "where's my order?"s — you were asleep.$7.00
All of it while you were doing something else.
Works insideWooCommerceGmailOutlookSlackKlaviyoMeta AdsGoogle Ads

Built for Woo. By someone who runs one.

Every AI tool in e-commerce ships Shopify-first. Woo gets it eventually, or never. I run a WooCommerce store — same problem, same waiting. So I built the thing nobody was going to build for us.

Remy TennantFounder

It's 11pm and you're still clearing the inbox.

Where's my order. Where's my order. Wrong size. Can I change my address. Where's my order.

None of it needs you. All of it takes you. And tomorrow there are forty more.

This is the part of running a store nobody warns you about. It's the first thing to hand to Felix.

He doesn't draft a reply. He fixes the order.

A customer emails twice and hears nothing. He decides you've gone out of business. Felix reads both, pulls the order, sees a customer since 2024 — and refunds him with a personal note before you're off your call.

That's one job. Here's the morning it happened in — thirteen others around it.

7:00A Tuesday · 200 orders a day
Run your own day →
Finance & insightsWorking now
The Compass
7:00:00Working…
Done so far0 jobs
0 finished0 free0 waited for you$0.00 charged
By 11 PM: 4 hours of work by hand · 1 minute of yours · $5.80 · $58 in orders from his sends
Where's my orderCancellationsAddress changesReturns & exchangesRefundsSubscriptionsPromo codesProduct questionsReviewsLoyalty
Every step visible. Approve each one, or let Felix run.

"Cancel my order!" — and it's already being packed.

Time-sensitive, so normally you drop everything and sit on your inbox waiting for the warehouse to answer. Felix doesn't. He emails them, reads the reply, tracks the thread to a confirmed hold, then refunds and replies in your voice.

Don't take my word for it.

FelixHuman Food Bar
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Escalated1
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413credits$41.30
ApprovalsApprovals are yes/no decisions — review and approve skill actions, such as sending responses, processing refunds, or changing subscriptions. Escalated cases need your words: review the thread and Felix's proposed reply before he sends it.
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Approvals3Escalated1
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In Progress1
Escalated1
Completed38
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Search by customer or subject…
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PendingToday 10:02 AM · Order cancellation
CANCEL ORDER #26822!!
Dmitri K. · dmitri.k@… · WooCommerce #26822
CompletedToday 9:48 AM · Order status
Where is my order?
CompletedToday 9:31 AM · Subscription change
Swap Peanut for Cocoa Almond on my subscription
Awaiting approvalToday 9:12 AM · Refund request
Damaged box — photo attached
REC·Tue Sep 1 10:02:14
Screen capture · cancel #26822 · 44 minutes, compressed to 38 seconds. Nothing staged.

You don't hand him the keys. He earns them.

You wouldn't give a new hire your company card on day one. Neither would I.

Felix starts by watching — learning your customers, your voice, your numbers. He touches nothing. When you're ready, you hand him one job. You watch every step. You approve every action.

And if he never earns your trust, you never pay a cent.

Google CASA assessedVerified Microsoft developerEncrypted in transit and at rest
Autonomy · Customer serviceWeb app
Custom✓ On RequestFully Delegated
He shows the price and waits for your yes. Change it any time.
✓Every step visible, in real time
✓Approve each action, or let him run
✓Hard caps on anything that spends money
✓Full audit log, exportable
✓One-click disconnect

Three steps. The first one is free forever.

01He watches.Connect Woo, your inbox, your ads. Felix reads your business — orders, customers, voice — in minutes.
02He learns.Everything unifies into one live picture, and he starts surfacing what matters: the churning subscriber, the spiking CPA, the product about to sell out. No charge, no commitment.
03He works.Hand him a job when you're ready. Start with one. Add more as trust builds. Dial him down anytime.

Wired into the stack you already run.

Woo, your inbox, your ads, your reviews, your shipping — unified into one live picture. That's the part a chat window can't copy. He isn't guessing from a text box, he's operating on your real numbers in your real systems.

Works with your host — we handle the connectionWorks alongside your existing pluginsWe do the wiring. No developer, no data team.
Store
WooCommerce
Inbox & calendar
GmailOutlookGoogle CalendarSlack
Advertising
Meta AdsGoogle AdsGoogle Analytics
Email & reviews
KlaviyoJudge.meYotpo
Shipping & subscriptions
AfterShipShipStationRecharge

Not another subscription. A hire.

He works for free. He charges when he finishes a job — a price you saw before he started.

A support hire~$3,200a month. One channel, business hours.
Helpdesk + email + ads tools$400–900a month. And you still do the work.
Felix, on a Tuesday$1941 jobs finished. Everything else he did that day: free.
Support hire based on one part-time US CS role at market rate. Felix figure is a modelled day at 200 orders, not an average bill.

Automation is something you build. Felix is someone you hire — and you pay him when the work is done.

I built this for my own store first.

Years running growth for D2C brands, then my own — on WooCommerce, same as you. I wanted an operator, not another dashboard, so I built one and ran my store on him before anyone else did.

Every example on this page comes from that store.

1,247jobs finished for Human Food Bar since March
Will this work with my host?
Yes. Felix connects to WooCommerce through its own API, the same way on any host. We handle the connection; nothing is installed on your server.
Will it conflict with my plugins?
No. Felix isn't a plugin — he adds no code to your site. He reads and acts through WooCommerce's API alongside whatever you already run.
What if he can't finish a job?
You pay nothing. He hands it back with everything he found, so you start where he stopped.
Does he act without me seeing it?
No. Every step is logged, and new accounts start with every paid job held for your yes. Hand over departments when you're ready.
Will he make things up to my customers?
He answers from your store data and policies; a second model checks every reply is grounded before it sends. When he doesn't know, he brings you in.
Is my data safe?
Passed Google's CASA security assessment for Gmail; verified Microsoft developer for Outlook. Each account runs isolated, encrypted in transit and at rest.
Read our full Trust & Safety page →

Let him watch for a week. Decide after that.

Free to connect. Free while he learns. You only pay when he closes a job without you.

Let Felix learn your storeNo trial. No subscription. No card. You pay only when a job gets finished.
No contractOne-click disconnect
Felix

An operator with a bias for execution. Felix runs your operation — and shows the price before he acts.

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