Your flows handle the happy path. Felix is the operator who takes the rest — judgment steps, outside systems, exceptions — to done.
Talk to FelixNothing to configure — each of these runs against your real store the day you connect it.
Live tracking pulled, carrier stalls caught, the 3PL chased if it’s stuck.
Refund issued, order cancelled, customer emailed — a single pass.
Pause, skip, or reschedule — confirmed to the customer same hour.
Supplier email drafted with real SKU counts, sent on your OK.
Timed asks in your voice after delivery — replies answered too.
Outside-policy refunds and angry customers routed to you, context attached.
Flow, the app ecosystem, the connectors — they trigger reliably. Order placed, email sent, tag applied. Then a refund request arrives for an order that already shipped, a customer replies to a flow email with a real question, a carrier goes quiet mid-transit.
The flow can’t decide, and neither can the connector. So the exception lands in your inbox, every time — which is how a store with “automated support” still answers support all day.
Consequential moves wait for your OK.
Every step visible as it runs, logged after.
Outcomes quoted flat, billed when done.
Connect the store and hand him the exception pile. It stops growing.
Talk to Felix