The admin, replies, refunds and chasing you’d delegate to a hire — taken by Felix, an operator who charges when the work is done, not while it’s pending.
Talk to FelixIf a person started Monday, this is the list on their desk. Felix takes it Monday, minus the onboarding.
Answer “where’s my order?” with real tracking
Issue full and partial refunds
Fix addresses and edit orders before fulfillment
Handle returns and exchange requests
Pause, skip, or reschedule subscriptions
Chase the 3PL when tracking goes quiet
Keep product listings accurate
Triage the support inbox in your voice
Good assistants exist. But hourly work bills time — so the incentive runs the wrong way, onboarding eats your week before theirs, and when they move on, the store knowledge leaves with them.
Felix’s arrangement is the other way around: the work is the product, it trains itself on your store in a conversation, and it doesn’t quit.
Customer asks where her order is. Felix pulls the tracking, sees the carrier stall, emails her the real status before you’re awake.
Damaged item reported. Refund issued in Shopify, order cancelled, confirmation email sent — one pass, you watching.
Customer wants to skip a month. He pauses the subscription, confirms by email, and logs it. No churn, no ticket.
Conversation-driven work. Ask, check, watch him act.
Delegated outcomes, quoted up front — no hourly meter.
Billed when it’s done. No resolution, no charge.
An assistant you supervise in Slack, with nothing consequential happening without your sign-off.
Every consequential move arrives as a proposal — with the price, before any work runs.
One tap in Slack or the web app. Or set standing rules and skip the tapping.
Glass-box execution — each step visible as it happens, logged after.