A virtual assistant for your WooCommerce store — paid for outcomes, not hours.
The same job list you’d hand a hire — order admin, customer replies, refunds, chasing — done by Felix, an operator who bills when the work is delivered.
Talk to Felix
Return #3411 requested Friday: customer wants a refund, the parcel already left the 3PL.
I’ll process the refund minus the return label cost, email her the RMA, and close the ticket.
You approve the price before Felix acts.
The honest math on hiring help by the hour.
Human assistants are real people doing good work — the friction is structural, not personal. It’s what hourly hiring does to a small store.
The clock is the product
Hourly rates buy time, not finished work. Slow week or busy week, the invoice looks the same.
You train every hire
Two weeks of SOPs and store walkthroughs before the first real task — again, every time.
Churn restarts the clock
VAs move on. You rehire, retrain, and lose the store knowledge walking out the door.
And still, the help is worth it — because the work is real. The fix isn’t less help. It’s a different deal.
The job list you’re hiring for.
These are the tasks that eat a store owner’s week — and the ones Felix takes on day one, no training required.
Answers WISMO
“Where’s my order?” with the real tracking data, not a canned line.
Issues refunds
Full or partial, processed in WooCommerce while you watch.
Edits orders
Address fixes, item swaps, quantity changes — before the parcel ships.
Runs returns
Return requests handled end to end, subscription pauses included.
Chases the 3PL
Stuck tracking? He emails the warehouse until it moves.
Keeps listings tidy
Prices, stock, and product details checked and corrected in the store.
Same list. Different deal.
The hourly arrangement
- You pay for time, busy or not.
- Training and SOPs come out of your week.
- Work stops when the hours run out.
- Churn means starting the ramp again.
The Felix arrangement
- Conversation-driven work is free — ask, check, watch him act.
- Delegated outcomes quoted flat, up front.
- Billed on delivery. No resolution, no charge.
- No seats, no minimums, no retraining.
He proposes. You approve. Then he works.
A hire you supervise in Slack: every consequential move is proposed first, and every job runs in a glass box — you see each step as it happens.
How Felix stays safeQuestions before you hand off the list.
Hand off the busywork. Keep the store.
Connect your store, tell Felix what’s piling up. He starts with the inbox.
Talk to Felix